FAQ's
What materials are our jewelry pieces made from?
Our fine jewellery is made of Stainless Steel and other premium alloys as the base metal.
We coat it with 18ct gold using a high plating technology.
This jewellery is totally anti- tarnish.
How can I care for and maintain my jewelry?
The brightness of the gold finish on gold plated depends on a number of factors like usage, weather conditions (humid weather dulls gold finish faster) and appropriate storage.
We advise you to use gold-dipped pieces occasionally and completely dry them of sweat /moisture along with storage in air-tight plastic covers.
We are using 18-carat gold which gives it a real gold look.
To ensure the longevity of your jewelry, we recommend avoiding contact with water frequently, perfumes, and lotions.
How can I track my order?
Once your order is shipped, you will receive a tracking number and a link to track your package on the provided contact number & email address.
How can I contact your customer support team?
If you have any questions, or concerns, or need assistance, you can contact our customer support team through our contact page or by emailing contact us@princesstrinkets.com We strive to respond to inquiries promptly.
How can I stay updated on your latest collections and promotions?
To stay informed about our latest collections, promotions, and exclusive offers, subscribe to our newsletter on our website. You can also follow us on social media platforms for regular updates and inspiration.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, UPI, Cash on delivery(COD) and more. You can find the full list of accepted payment methods during the checkout process.
Can I cancel or modify my order after it's been placed?
If you need to make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but it may not be possible if your order has already been processed for shipping.
What is the estimated delivery time for my order?
We usually dispatch the products from our facility within 24 to 48 working hours. The delivery might take another 3-5 days from the date of dispatch.
Delivery times vary depending on your location. You can find estimated delivery times on the tracking link provided.
Do you ship all over India?
Yes, We serve any pincode pan India, Even if you are at a remote location!
What should I do if my jewellery arrives damaged or with a defect?
We take quality control seriously, but if you receive a damaged or defective item, please contact our customer support team immediately with a mandatory unboxing video. We will guide you through further process.
Are there any promotions or discounts available for first-time buyers?
We occasionally offer special promotions and discounts for first-time buyers. You can check our promotions page or subscribe to our newsletter to stay updated on current offers.
How do I provide feedback or write a review for a product I purchased?
We appreciate your feedback! You can leave product reviews on our website or share your thoughts on our social media platforms. Your reviews help us improve and serve you better.